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This store has earned the following certifications.
Craft Wok's flat-bottomed heavy 14-inch 15-gauge (1.8mm) carbon steel wok is of commercial grade quality and designed by Craft Wok since 2014, known for its proven quality over the years. This Chinese wok pan features a flattened bottom suitable for flat electric and induction stoves, with a not entirely flat surface due to a flat bubble that forms. It is crucial to season the wok before use, and instructions for easy seasoning are included. Our customer service is available to assist you throughout this process.
Hand-hammered by Chinese professionals in Guangzhou, this wok has become the preferred choice of numerous professional Chinese chefs. Weighing 4.6 pounds (2.1 kg), it is heavy and sturdy, with a unique flat bubble on the bottom that adds character due to the real hammering production process, without affecting its cooking capabilities.
The steel helper handle on this wok is designed not to burn when used over high heat, making it convenient for stir-frying. Additionally, it facilitates hanging the wok for storage. The wooden handle is equipped with a special hygroscopic, non-slippery surface for a firm grip while stir-frying.
At Craft Wok, we are a team of professionals united by our love for the carbon steel wok. Our goal is to provide you with the same joy experienced by chefs in Chinese restaurants when stir-frying in a wok. With a legacy of 9 years on the market, our range of branded products includes classic carbon steel woks.
Craft Wok - Love Wok!
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We accept order cancellation before Within 24 hours the product is shipped. If the order is cancelled you will get a full refund.
If for any reason you are not satisfied with the purchased item,You have 30 days after delivery of your order to return an item.
After 30 days of delivery of your order, we will no longer accept returns.
To request a return,please email us at:[email protected] ,We will respond within 24 hours after
the consumer sends the email (except weekends).
If it is a quality issue, please
provide an order number and attach clear photos of the items that represent the
issue.
After we receive the returned order, our Quality Assurance department will
inspect and verify the condition of the item.Upon acceptance of your return, a refund
will be issued to the original form of payment within 1-3 business days.
Items returned without authorization will not be accepted.
The time frame for return
must not exceed 30 days from when the original order was received.
Any promotional
gifts must also be returned with your returned item.
All items must be returned in
their original condition, without scratches or signs of wear, and must not be resized or
altered in any way.
Your return needs to be sent within the given time frame(3-12
working days)
Please make sure you provide us the tracking# and receipt after you
return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will credit the credit limit to your credit card or original payment method within 5 business days (bank processing time frame).
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